Refund Policy

We work hard to make sure every client is happy with our work. We also understand that sometimes you may want a refund. Please read this policy carefully.

1. General terms

All service agreements and payments are non-refundable unless stated otherwise in this policy. Refund requests must be made in writing to our customer service team within 14 days of the service delivery date.

2. Service-specific refunds

Consultation services

If you are not satisfied with the outcome of a consultation, you may request a partial refund within 14 days.

Ongoing services (for example, website maintenance, SEO and social media management)

Monthly subscriptions are not refunded for a month that has already been served. If you cancel, the cancellation takes effect at the end of the current billing cycle.

Project-based services (for example, website design and development)

You may request a refund within 14 days of final delivery if the deliverables do not meet the specifications in your contract. We review each request individually.

3. Eligibility

Refund claims must be supported by clear evidence or documentation. We may decline a refund if:

• the dissatisfaction results from miscommunication or not following guidelines we provided;
• the services were fully delivered and feedback was not given during the project; or
• the request is made outside the time frames above.

4. How refunds are processed

Approved refunds are processed within 14 business days of the request and returned to the original payment method.

5. Changes to this policy

We may change this policy at any time. Changes take effect as soon as they are posted on this page.

Questions

Thank you for choosing Growth Driven Solutions. If you have questions about this policy, contact us:

Growth Driven Solutions
75 E 3rd St, Sheridan, WY 82801
Phone: (315) 216-3132
Email: contact@growthdrivensolutions.com